Refund policy

Refund and Return Policy

We want you to feel good about your purchase from The Giddy Bee. Because many of our products are food or personal-care items, some products cannot be returned for safety and hygiene reasons. Please review the policy below before requesting a return.

Returns

We accept return requests for eligible items within 30 days after your order is delivered.

To qualify for a return, the item must be:

Unused and unopened
In its original condition and packaging
Accompanied by the receipt or other proof of purchase
Eligible for return under the exclusions listed below

To request a return, contact us at hello@thegiddybee.com before sending your item back. Please include your order number and the reason for your return.

If your return is approved, we will provide the return address and instructions for sending the item to us. Items returned without prior authorization may not be accepted.

Unless the return is due to an incorrect, damaged, or defective item, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us at hello@thegiddybee.com within 7 days of delivery. Please include your order number and photographs of the item and packaging when possible.

We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution. The Giddy Bee will cover reasonable shipping costs when an approved return or replacement is required because of our error or damage in transit.

Final-Sale and Nonreturnable Items

For safety, quality, and hygiene reasons, we cannot accept returns of:

Honey, bee pollen, honey straws, infused honey, or any other food or consumable product
Soap, lotion bars, lip balm, salves, balms, bath products, hair-care products, or other personal-care items
Any product that has been opened, used, sampled, or had its seal or packaging removed
Personalized, customized, or special-order products
Gift cards
Items specifically marked “final sale”

Sale merchandise is final sale only when it is clearly identified as final sale at the time of purchase. Using a promotional or discount code does not by itself make an otherwise eligible item final sale.

If a nonreturnable item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Allergies, Sensitivities, and Personal Preferences

Ingredients are listed on our product pages and packaging whenever applicable. Please review all ingredients before purchasing or using a product.

We cannot accept returns or provide refunds based solely on personal scent preferences, taste preferences, skin sensitivities, allergic reactions, or individual results. However, we encourage you to contact us if you have a concern about a product or believe something may be wrong with it.

Exchanges

We do not process direct exchanges.

To replace an eligible item with a different product, please request a return. After the return is approved, you may place a separate order for the item you would prefer.

Refunds

We will notify you after we receive and inspect your approved return.

If the refund is approved, it will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable unless the order was incorrect, defective, or damaged in transit.

Your bank or credit-card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@thegiddybee.com.

Order Cancellations

We will make every reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Questions

For questions about returns, refunds, or an issue with your order, contact us at:

hello@thegiddybee.com